Terms of Service
These terms govern business use of NACRE Intel. They are written for organisations: the service is not offered to consumers, and by opening an account you confirm you are acting for a business or professional purpose.
1. Who you are contracting with
NACRE Intel is operated by Nacre, SAS, registered under RCS Paris 941 938 839, SIRET 941 938 839 00011, whose registered office is at 50 avenue des Champs-Élysées, 75008 Paris, France (“we”, “us”). “You” means the organisation opening the account, and the individual accepting these terms warrants they have authority to bind it.
2. What the service does
NACRE Intel runs automated research on a named person. It searches publicly accessible sources, reads the pages it selects, screens against sanctions and corporate registries, and produces a structured dossier with citations, an entity graph, a timeline and a risk indication.
It is a research tool. It retrieves, organises and summarises information that is already public. It does not verify that information, does not hold a licence as an investigator or credit reference agency, and does not exercise professional judgement.
3. What the output is — and is not
A dossier is research assistance, not advice and not a finding of fact. It is assembled by an automated system from third-party sources that may be incomplete, outdated, mistaken or about a different person of the same name.
You must not use a dossier as the sole basis for a decision that materially affects the person it describes. A human being who understands the decision must review the underlying sources and reach their own conclusion. This is a condition of use, not a recommendation.
We give no warranty as to the accuracy, completeness, currency or fitness for purpose of any dossier, and none is implied. Risk scores and verdicts are indications generated by a model; they are not assessments by a qualified person.
4. Your obligations
Your use of the service is governed by the Acceptable Use Policy, which forms part of these terms. In short: you decide who is investigated and why, and you are responsible for that decision being lawful where you are and for the purpose you have.
We cannot assess the lawfulness of your use, because it depends on your sector, your jurisdiction and your relationship with the person concerned — facts we do not have. The Acceptable Use Policy sets out what you must warrant instead.
5. Accounts and security
You are responsible for the credentials issued to your users and for everything done through your account. Tell us promptly at contact@nacre.edda.cloud if you believe an account has been compromised. We may suspend an account immediately where we reasonably believe it is being used in breach of the Acceptable Use Policy or in a way that endangers the service or another person.
6. Credits and payment
The service is used by spending credits. An investigation and a follow-up question each cost a stated number of credits, shown before you commit. Credits are prepaid, have no cash value, are not refundable except as set out below, and are not transferable between accounts.
Where an investigation fails for a reason attributable to us, the credits are returned automatically. Credits spent on an investigation that completed are not refundable on the basis that you did not like what it found: the work was done.
Prices are exclusive of VAT, which is applied where due. As a business customer you have no statutory right of withdrawal.
7. Intellectual property
You own the dossiers generated for you and may use them within your organisation and share them with your professional advisers. We own the platform, the prompts, the models’ configuration and everything else that produces them, and nothing here transfers any of it to you.
We may use aggregated, de-identified operational data — timings, error rates, source-availability statistics — to run and improve the service. We do not use the content of your investigations to train models, and neither does our model provider.
8. Availability
We aim to keep the service available but do not commit to an uptime level, and it depends on third parties — search infrastructure, registries and a model provider — whose availability we do not control. We may change or discontinue features. Where a change materially reduces what you have paid for, we will refund unused credits.
9. Liability
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Subject to that, our total liability arising out of or in connection with these terms is limited to the fees you paid in the twelve months before the event giving rise to the claim. We are not liable for loss of profit, loss of opportunity, or for any decision you take on the basis of a dossier.
You indemnify us against claims brought by a third party — including a person who has been the subject of an investigation you commissioned — arising from your breach of the Acceptable Use Policy or your use of the service for a purpose for which you had no lawful basis.
10. Term and termination
Either party may terminate on notice. We may terminate immediately for a material breach of the Acceptable Use Policy. On termination your data is handled as set out in the Data Processing Agreement; unused credits are refunded unless we terminated for your breach.
11. Changes
We may update these terms. Substantive changes are notified by email at least thirty days before they take effect, and continued use after that date is acceptance. Each version is published with a version number and effective date, and we keep a record of which version you accepted and when.
12. Governing law
These terms are governed by French law, and disputes are subject to the exclusive jurisdiction of the courts of Paris, France.